Who for?
Our conflict management training courses are for staff who in the security sector or similar industries or anyone with a responsibility to deal with conflict situations.
Aims
This conflict management training course will enable staff to develop a range of skills and techniques, personal qualities and attitudes essential for having the confidence to achieve a successful outcome if a conflict situation occurs.
Conflict Management Training Course Content
- What is an incident – how does it affect an organisation?
- How is an incident escalated and by what structures?
- Who makes up the incident management team?
- What resources does the team require?
- What does an incident management plan contain?
- How are crisis communications managed?
- How do you train and exercise the team?
Conflict resolution
- Delegate conflict experiences
- Common drivers/causes of conflict?
- Conflict continuum
- Aggression management model
- Stress reactions
- Components of communication (Verbal/non verbal %)
- Violence precursors and indicators
- Common Offender Behaviour
- Proxemics – Intimate, personal and public zones
- Impact factors – Person, place and object
- Use of force legislation and self defence
- Communication/defusing models (LEAPS, Betaris Box, Five step Appeal)
- Non-aggressive postures
- Distance –action v reaction.
- Physical/improvised barriers– desk, chair etc
- Escape routes, layout of room etc
- Reflection and reporting
Course duration: 2 days
On completion of the conflict management training course delegates will receive an ml ferris associates Certificate of Attendance.
For bookings and enquiries please contact:
Mike Ferris: 07595584747 / 01245 363663 or
email: info@mlferrisassociates.com
