Who for?

For staff who in the security sector or similar industries or anyone with a responsibility to deal with conflict situations.

Aims

This course will enable staff to develop a range of skills and techniques, personal qualities and attitudes essential for having the confidence to achieve a successful outcome if a conflict situation occurs.

Course Content

• What is an incident – how does it affect an organisation?
• How is an incident escalated and by what structures?
• Who makes up the incident management team?
• What resources does the team require?
• What does an incident management plan contain?
• How are crisis communications managed?
• How do you train and exercise the team?

Conflict resolution

• Delegate conflict experiences
• Common drivers/causes of conflict?
• Conflict continuum
• Aggression management model
• Stress reactions
• Components of communication (Verbal/non verbal %)
• Violence precursors and indicators
• Common Offender Behaviour
• Proxemics – Intimate, personal and public zones
• Impact factors – Person, place and object
• Use of force legislation and self defence
• Communication/defusing models (LEAPS, Betaris Box, Five step Appeal)
• Non-aggressive postures
• Distance –action v reaction.
• Physical/improvised barriers– desk, chair etc
• Escape routes, layout of room etc
• Reflection and reporting

Course duration: 2 days

In-house cost: £800.00 – £1200.00 Per day + Travelling Costs at 0.53 pence per mile + Accommodation and Meals where an overnight stay is required.

Course Dates: (open/public) Dates to be arranged

Cost per person: (open/public) £195 (accommodation & meals not included) 

On completion of the course delegates will receive an ml ferris associates Certificate of Attendance.

For bookings and enquiries please contact:

Mike Ferris: 07595584747 / 01245 363663 or

email: info@mlferrisassociates.com